Delivery Policy

At Aesth-g.com, we understand the importance of timely and reliable delivery when it comes to your orders. Whether you're ordering products for yourself or as a gift for someone special, we want your experience to be smooth, convenient, and transparent. We are committed to providing efficient and secure delivery services for all our customers, whether you’re ordering from within Japan or internationally.

We offer a variety of delivery options to suit your needs. Our standard delivery service ensures that your order will reach you in a timely manner, while express delivery provides quicker shipping if you need your items urgently. Our delivery options are available for customers across Japan, and we are continuously expanding to offer international shipping to various countries around the world.

When selecting your delivery option, please note that different fees may apply depending on your location and the size of your order. We strive to keep our delivery charges as reasonable as possible, and we offer free delivery on orders over a certain amount (terms and conditions apply). You can see the available shipping options and their associated costs during checkout.

After you place your order, our team begins processing it as soon as possible. Please note that orders are typically processed within 1-2 business days from the time your payment is confirmed. Business days are Monday to Friday, excluding public holidays. During high-demand periods, such as during sales events, promotions, or holidays, processing may take slightly longer.

Once your order has been processed, it will be handed over to our trusted delivery partners for shipping. You will receive an email notification confirming your order has been dispatched, along with a tracking number (if applicable) so you can track your package until it arrives.

Delivery times depend on the shipping method you select and the destination of your order. Standard shipping typically takes 3-7 business days for domestic orders within Japan. International shipping can take anywhere from 7-14 business days, depending on the country and the shipping method selected. Some regions may experience longer delivery times due to customs processing or external factors such as weather conditions, so please keep that in mind when ordering.

For express shipping, delivery times are usually shortened, with most orders arriving within 1-3 business days for domestic deliveries. International express shipping can reduce the delivery time to 3-7 business days, but this may also vary by destination country.

Once your order has been shipped, we will send you an email with a tracking number. This tracking number will allow you to track your order’s progress from our warehouse to your doorstep. You can use the tracking number on the carrier’s website to see where your package is at any given time.